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FAQ's

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PAYMENT
DISCOUNT
SHIPPING
WHOLESALE
REPORT A PROBLEM
HEALTH QUESTIONS
COMPANY DETAILS

Please note each product has individual questions on the products page

PAYMENT

Q: What payments do you accept?
A: Paypal, all debit and credit cards, cheques and Bank Transfers

Q: I don't have a paypal account, can i still pay by card?
A: Yes simply proceed with paypal and under the Paypal login it will say
"Don't have a paypal account?" click here and you will be asked to enter your card details.

Q: Can i pay over the phone?
A: Yes just call us monday - Friday 10am - 6pm. See contact page for details.

Q: Can I pay by bank transfer?
A: Yes simply email us with your order, we will calculate the total cost and email you asap, we will give you instructions on how to pay, once you have made payment email us to tell us and include your full address.

Q: How do i pay by cheque?
A: You can send us a cheque with the order written on paper making sure you have added up correctly with shipping, remember there is Free Shipping on orders over £100. Include your address, we will ship your order once payment has cleared. Or email us with your order and we will calculate the cost including shipping.

Q: Can I collect in person and pay you there?
A: Yes you can collect from us, but you must email or call us to arrange day and time first.
You can pay by cash or debit card on collection.

DISCOUNT

Q: Do you offer discounts?
A: No

Q: I'm buying a lot of items can I have a discount?
A: We are a small company and rely on our larger orders to cover our over heads, help buy in new stock, continue our research into natural health, write articles. We really appreciate your loyalty and choosing to order with us, rest assure we are an ethical compassionate company and choosing us helps a company who's passion is natural health and high quality products that work.

Q: Someone I know was given a discount, can I have one too?
A: We do sometimes give discounts to people based on their health circumstances, this is purely based on the individual and following conversation with us.
Please respect our choice to do that without requesting such discounts, we have always done this by offering not being asked.

Q: Do you give credit?
A: No, we cannot offer credit to any individual or business.

SHIPPING

Q: Where can i find a list of all your shipping prices?
A: In the Shipping page under customer service on the left of the home screen under products sections.

Q: I want the parcel sent to a different address what do i do?
A: Just fill in the form below your own address in the check out with the address you want it sent to, the site will register this address for that order.

Q: What service and speed is your Free Shipping (UK)?
A: Generally we would send by Royal Mail 2nd Class Signed, which is 3-5 working days (although usually arrives in 2-3). On occasion, if weight and/or dimensions exceeds Royal Mail's limit for 2nd Class Signed, we will send by courier, usually Interlink Express. This is usually a 2 working days service.

Q: I need my order urgently, can i get next day delivery?
A: We can offer next day if we are given enough notice but cannot promise we will be able to, call or email us to find out, additonal charges will be made for this service.

Q: Can i choose what day my parcel arrives?
A: Yes if its over 1kg we can arrange with the courier a specific day, but we cannot do this for orders under 1kg. Email or call us to arrange.

Q: I want my package left in a safe place, is that possible?
A: Yes but only on courier orders, meaning orders over 1kg, smaller packets you'd have to arrange with your postman to leave it somewhere or collect from the Royal Mail collection office.

Q: I have a collection card from Royal Mail, what do i do?
A: Simply take the card with some ID to your Royal Mail collection office, they will state the address on their card.

International Shipping:

Q: Do you ship worldwide?
A: Yes we do.

Q: Is there free shipping on certain size orders?
A: No, the offer for free shipping on orders over £100 is United Kingdom only.

Q: I can't find my country on your countries list, can i still get it delivered to me?
A: Yes, if your country was not listed in the shipping options, please email us through the contact page to arrange shipping.

Q: The price is quite high, why is that?
A: We only charge at our cost, we don't add anything for the cost of our packaging. Please visit Royal Mail or Parcelforce websites to confirm shipping costs.

WHOLESALE

Q: Can I become a Reseller?
Yes, we encourage business's and health practitioners to become resellers. See Wholesale page for details.

Q: How do I become a Reseller?
A: Email us telling us who you are and your intentions, we will send you the Terms & Conditions and a Wholesale Price List.

Q: I can't find your Wholesale Price List
A: Its available upon request and us knowing your intentions for selling.

REPORT A PROBLEM

Q: My package is damaged / Items are damaged what do i do?
A: Contact us by email with a photo of the damaged items within 3 days or we can only assume its been damage accidently by you and we cannot replace the item/items.

Q: I'd like to return my item, i changed my mind
A: No problem just contact us first to let us know and send it back un-opened / unused within 7 days.

Q: I'm not happy with the product can i return it?
A: Unfortunately once opend / used we cannot refund or replace any items. Please email us though as we truly believe in the effectiveness of all our products and are sure we can help you resolve the issue you may have.

 

 

COMPANY DETAILS

Q: Who owns and runs Ancient Purity?
A: Ancient Purity is owned and run by Tom Stavely, Clive de Carle still helps out with guidance and the shop and warehouse are run few friends and family members, we have no share holders or investors, totally independent.

Q: Where are you based?
A: We have a Natural Health Shop based in the small rural village of Bicknacre, Essex, England, close to losts of woodlands and nice scenary, if you'd like to collect any packages theres lots of nice places to walk around near by. Clive de Carle does his research and work from his home in Wiltshire and if you'd like to see him for a consultation you'll find even nicer scenary round that way and a short trip to Stone Henge.

Q: How did you begin?
A: Clive and Tom met in 2008 and found they both shared a vision for a better world and their equal passion was the health side of the revolution, they saw many people with health issues together and started Ancient Purity in 2010.

Q: Are you VAT registered?
A: Yes we are, our VAT number is 168 3354 88

 

Learn more in the About Us page