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03330 112 829
10AM - 5:30PM UK

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Please use the Shipping Price Quote in the Check-out to calculate the cost to your area.
Ancient Purity does not make profit on shipping, we charge exactly in-line with the courier costs and a little for our packaging. We aim to stay competitive so we are not making profit or breaking even on our exact shipping costs.

UK Shipping FAQ's

Q: I want the parcel sent to a different address what do I do?
A: Just fill in the form below your own address in the check out with the address you want it sent to, the site will register this address for that order.

Q: I need my order urgently, can I get next day delivery?
A: We can usually offer next day delivery if we are given enough notice (early enough in the day) but cannot promise we will be able to. Please call or email us to discuss. There will be an additional charge for this service, usually just whatever the postage cost is.

Q: With the Free UK Shipping; What service are they sent by and what is the delivery speed estimate?
A: Generally we would send by Royal Mail 2nd Class Signed, otherwise sometimes by Interlink Express courier service (depending on weight and dimensions of the parcel). In either case average delivery time within the UK is 2-3 working days. If you are in more of a hurry, please contact us and we can usually upgrade to a faster service. (Naturally we will have to ask for payment of the difference.)

Q: Can I choose what day my parcel arrives?
A: This is possible if we send by courier (Interlink). It does mean we would have to charge the extra price to send by courier. Please email or call us to arrange.

Q: I want my package left in a safe place, is that possible?
A: This is not possible with Royal Mail items (under 2kg). We can make a note of it on courier (Interlink) orders but cannot guarantee they will follow it. (There is a potential issue of liability if they leave something in the "safe place" and then it goes missing before the customer retrieves it).

Q: I have a collection card from Royal Mail following a failed delivery attempt, what do I do?
A: If you wish to collect the parcel, simply take the card with appropriate ID to your Royal Mail Delivery Office (the address will be on the card). If you prefer to have it redelivered, there should be instructions on the card to arrange it.

Q: Why is the "Free Shipping to UK mainland for orders over £75.00" offer no longer available?
A: Owing to a period of financial pressure, unfortunately we had to look at ways to economise our outgoings, and withdrawal of the free postage offer is the primary change to come from this. It may return, subject to review and refinement, but the decision was made that in present circumstances we cannot afford to cover/subsidise the postage costs, which add up considerably over the course of a week, month, year... Our sincere apologies for any disappointment this change causes, it's something we had to be pragmatic about.

International Shipping FAQ’s

Q: Do you ship to all countries?
A: We try to, but please bear in mind there are some items to some countries which are too "high risk", of suffering damage, being refused by customs, etc, so we cannot say yes to all. If we cannot, we will promptly refund the order.

Q: Is there free international shipping on certain size orders?
A: No, the offer for free shipping on orders over £75 is United Kingdom mainland (non-remote) only.

Q:I can't find my country on your countries list, can I still get it delivered to me?
A: Usually, yes. If your country was not listed in the shipping options, please email us through the contact page to arrange shipping.

Q: The price is quite high, why is that?
A: We only charge at our cost, we do not add anything for the cost of our packaging. As a small business we generally do not enjoy the favourable discount rates bigger companies sending larger volumes are able to negotiate. Please visit Royal Mail or Parcelforce websites to confirm shipping costs.